Customer Service Policy

Customer Service Policy - Ladyever

At Ladyever, we hold the same dedication to heartfelt service as we do to crafting our romantic and feminine dresses, exquisitely tailored bustiers, and flowing skirts. This Customer Service Policy outlines our core principles, support channels, and guidelines—designed to treat you with the same care and elegance that defines our pieces. We strive to make every interaction seamless, ensuring you feel valued as you embrace your romantic style.

1. Contact & Support Channels

Our customer service team is here to assist with all inquiries related to your Ladyever purchases, from styling guidance for delicate pieces to order tracking and product concerns. You can reach us through our dedicated channel:
  • Email Support: Send your detailed inquiry to service@gfavora.com. We commit to responding within 24-48 business hours (excluding weekends and public holidays). For faster resolution, please include your order number (if applicable), a clear description of your request, and photos (when addressing product details or issues)—such as fit questions for bustiers, styling tips for dresses and skirts, or quality concerns.

2. Order Processing & Tracking

Once you place an order, you will receive an order confirmation email within 1-2 hours to acknowledge receipt. Standard orders are processed and shipped within 3-5 business days. For delicate pieces (e.g., lace-trimmed dresses, satin bustiers, or tulle skirts with intricate details), processing may take 5-7 business days to ensure craftsmanship and delicate details are preserved—this will be noted on the product page if applicable.
A shipping confirmation email with a tracking number will be sent once your order is dispatched, allowing you to monitor its delivery progress. If you do not receive confirmation emails within the expected timeframe, please contact our support team with your full name, email address, and order date for verification and assistance.

3. Returns & Exchanges

We want you to love your Ladyever pieces as much as we do. If a piece doesn’t meet your expectations, we offer a 30-day return/exchange policy from the date of delivery, tailored to the delicate nature of our romantic and feminine designs:
  • Items must be in their original, unused condition with all tags attached, original packaging intact, and no signs of wear, washing, ironing, or modification. For delicate pieces—such as lace dresses, structured bustiers with boning, or flowy tulle skirts—special care must be taken to avoid damage; returns with torn lace, bent boning, or snags in fabric will not be accepted.
  • To initiate a return/exchange, email service@gfavora.com with your order number, reason for the request, and clear photos of the item (especially for fit or quality concerns). We will provide a Return Authorization (RA) number and detailed shipping instructions within 2 business days.
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped, manufacturing defect). In such cases, we will reimburse the return shipping fee or provide a prepaid label.
  • Upon receiving and inspecting the returned item (usually within 5-7 business days), we will process your refund (to the original payment method) or ship the exchanged item within 3-5 business days. For delicate pieces, inspections focus on preserving the integrity of fabrics, trims, and structural details.
Note: Customized items (e.g., dresses with altered hemlines, bustiers with adjusted sizing) are non-returnable unless defective, as they are tailored to your specific requests.

4. Product Information & Styling Guidance

Each Ladyever piece comes with detailed product descriptions, size charts, and fabric care instructions to help you make informed choices. Our team is also happy to provide personalized guidance—whether you need help selecting a dress that flatters your silhouette, styling a bustier with a skirt for a romantic look, or confirming fabric details for sensitive skin. We’re familiar with the unique characteristics of our designs and can offer tips to enhance your wear experience.

5. Product Quality & Defects

Every Ladyever piece undergoes strict quality checks—from the stitching of delicate lace on dresses to the boning structure of bustiers and the flow of skirt hemlines—to ensure it meets our standards of craftsmanship and elegance. If you receive an item with a manufacturing defect (e.g., loose stitching, missing trims, fabric flaws, or structural issues with bustier boning) or damage during shipping, please contact us within 7 days of delivery.
Provide your order number and clear photos/videos of the defect, and we will arrange a free return/exchange or full refund (including shipping costs) at your discretion. For minor defects that don’t affect wear (e.g., tiny loose threads on lace), we may offer a partial refund or styling advice to resolve the issue.

6. Privacy & Data Protection

Any personal information you share (e.g., name, contact details, payment information) is protected in accordance with our Privacy Policy. We only use your data to process orders, provide service, and keep you updated on your purchases—we never share your information with third parties without your explicit consent.

7. Feedback & Suggestions

Your feedback helps us grow and refine our designs and service. Whether you have a suggestion for a new romantic dress style, feedback on a bustier’s fit, or comments on your shopping experience, please share them via service@gfavora.com. We value every insight and use it to enhance the Ladyever experience for you and other lovers of romantic, feminine fashion.
At Ladyever, we’re honored to be part of your journey to embracing romantic femininity. We’re committed to serving you with the same elegance and care that defines our dresses, bustiers, and skirts. If you have further questions about this policy, please don’t hesitate to reach out.
— The Ladyever Team